How can we help?

Search for a salon or service on the homepage, pick an available time slot, and confirm — you'll get an instant confirmation and calendar sync.

Yes — open your booking confirmation email or your account and choose reschedule or cancel. Each salon sets its own cancellation window, shown at checkout.

Most salons hold your slot for a short grace period, then may need to shorten or reschedule your appointment. Check the salon's policy on their profile page.

You'll get an automatic reminder by email (and SMS if enabled) 24 hours before your appointment, so no-shows are rare.

iDEAL, credit/debit card, and Apple Pay are supported at checkout for bookings and marketplace orders.

Some salons require a small deposit to confirm higher-value bookings. It's deducted from your final bill automatically.

Contact the salon directly through your booking confirmation, or reach our support team if the issue isn't resolved within 3 business days.

If you miss an appointment without cancelling within the salon's window, some businesses charge a no-show fee — this is set by each individual salon, not YBP.

Click "Login" in the top navigation and choose "Create account" — you can also create one automatically the first time you book.

Log in and go to your account settings to update your name, email, phone number, or password.

Contact support and we'll process your deletion request within 30 days, in line with GDPR.

Use "Forgot password" on the login screen to receive a reset link by email.

You'll receive an order confirmation and status updates by email as the vendor prepares your order.

Pickup means collecting your order directly from the salon at the address shown at checkout. Delivery means the vendor ships it to the address you provide.

Returns depend on each vendor's policy, shown at checkout. Contact the vendor directly, or reach us if you need help.

Reach out to the vendor first via their shop page, or contact YBP support if you don't hear back within 2 business days.

Subscribe for unlimited access and every freelancer's real name, photo, and contact details are revealed for 30 days — no per-profile fees.

Fill out the free registration form in the Freelancers directory. Your profile is reviewed before it goes live, usually within 1–2 business days.

Most freelancer listings are reviewed and published within 1–2 business days.

Yes — manage or cancel your unlimited access subscription any time from your company account. Access continues until the end of the current period.

Zoe.AI automatically applies last-minute discounts to real open slots for salons that activate it, so empty appointment gaps get filled instead of going to waste.

Deals disappear the moment the slot is booked or the countdown expires — they're tied to real availability, not a fixed schedule.

Log in to your dashboard and enable Zoe.AI Suite from the menu — it starts analysing your calendar and applying deals automatically.